Shipping Information

General Policies

Custom Promos has partnered with only our preferred suppliers. Your items will be shipped from one of their facilities within the United States.

Custom Promos cannot guarantee the reliability of any shipping method since we do not control any of the carriers. All that Custom Promos can do is to ship on time by the most appropriate shipping method to meet your event date. Should a problem arise, we can take care of coordinating with our suppliers and oversee the proper delivery of your order.

Production and Shipping Information

Production time begins upon receipt of signed order approval form, approval of credit and receipt of all order information including shipping addresses and customer inserts. Once your order has shipped, we will send you an Advance Shipping Notice, which includes a tracking number.

Shipping Weights

Weights on the website are approximations only (based on ground shipping). Shipping weights for items packed in oversized boxes may vary greatly from actual shipping weight. Variances may occur from product density, packaging and dimensional shipping weight. Dimensional weight qualifying shipments will be billed accordingly. Custom Promos is not responsible for differences in final freight charges versus quoted estimates.

Special Shipping Instructions

Additional charges and lead-time may apply for special handling such as palletizing, using custom mailing labels and special packaging requirements. Please contact us for lead times. Any labels or packaging must be sent to Custom Promos prior to production. Please reference your purchase order number, company name, contact name and phone number. Additional charges may apply.